Through tutorial videos and integrated quality checklists, we aim to ensure high quality and repeatability for low literacy and non tech savvy learners.
Designing for low literacy users
Leveraging technology to prototype a training supplement
The process
Taking notes and Storyboarding the process to break them down into smaller sections
Understanding the entire stitching process of a product from the artisan
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Making a detailed template for the video that also acts as a checklist.
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Shooting the process of making the product
Editing the videos in the structured template
Posting the videos as private on youtube
Training the artisan to shoot the videos themselves
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Challenges, Solutions, Contributions, User feedback
The real challenge came when I started training the artisans to handle the video creation process independently. Capturing the embroidery required close-up shots, while other tasks demanded shots from a distance. Teaching them about lighting, camera angles, and scripting was particularly demanding. I had to emphasize the importance of scripting to avoid repetition or omissions during the recording.
To address these challenges, Mitul and I developed a comprehensive checklist for the artisans to follow before and during recording. This ensured no critical steps were missed and helped streamline the entire process, allowing them to focus on the content.
We created a repository of 10 product tutorials, which not only made the sewing process more structured but also minimized errors.
The feedback we received after the artisans used the videos to learn stitching patterns at home was overwhelmingly positive. It eliminated the need for long travel hours and reduced the head artisan’s workload, as they no longer needed to repeatedly train new artisans for each product.
my mentors and my learnings
my mentors and my learnings
During my internship, I had the privilege of being mentored by Mitul Iyengar and Jhumkee Iyengar, two remarkable individuals who greatly influenced my growth as a designer.
Mitul Iyengar, with her extensive experience as a UX Designer at Spotify, she emphasized that even something as simple as designing a moodboard for a photographer must be approached with clarity and empathy to ensure the idea is easy to grasp. Her advice to always start with a sketchbook before moving digital, make notes, storyboard, and pay attention to the smallest details has fundamentally changed how I approach my work. She believed in submitting quality work, even if it took longer, rather than settling for mediocrity.
One of the most valuable lessons I learned was the importance of building connections. Jhumkee encouraged me to have lunch with the artisans daily to make them feel comfortable, fostering trust that allowed me to better understand their challenges and perspectives. They both encouraged me to take on varied tasks demonstrating how UX concepts can be applied across disciplines.
Their guidance also shaped my attitude towards problem-solving. This mindset, combined with their insistence on thorough planning, was a lesson they extended even to the artisans they worked with.
