Better
You’re not alone in this
Stating the purpose
Understanding our Beneficiaries
Drafting
the Artefact
Collecting User Stories
Evaluation of the solution
Redefining the Purpose
Altering the Beneficiaries
Building the Artefact
Evaluation
Final Insights
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Design Arena Canvas 1
Design Arena Canvas 2
design process
DESIGN ARENA CANVAS 0
PURPOSE
BENEFICIARIES
ARTEFACTS
To create a digital artefact to support individuals through their vulnerable period of grieving, and create a comforting environment for them
To transform traditional grieving practices by offering a compassionate, ongoing connection that eases the loneliness and emotional complexity of loss.
Pre-recorded messages that offer love and guidance on special dates, while a privacy-conscious plan ensures secure access to personal data and messages.
An AI chatbot mimics the deceased's tone, voice, and personality, allowing users to interact based on real memories and shared experiences.
A chatbot which mimics a deceased person could trigger the grieving individual in multiple ways
Instead of letting the individual move on in a healthy or a practical manner, it would keep them in a delusion of the person being alive
Not everyone would be open to recording messages unless they knew they were to die.
An individual who is grieving the loss of their loved family members
Individuals who want to plan ahead of time.
Professionals who may use this tool to support individuals navigating the emotional complexity of loss and healing.
EVALUATIONS
DESIGN ARENA CANVAS 1
PURPOSE
BENEFICIARIES
ARTEFACTS
Providing a sense of closure to individuals
To provide a space for individuals to talk their hearts out without the fear of judgement.
Helping them cope up with their daily lives by practicing healthy habits on a regular basis.
To enable older individuals to create memoirs for their families and be prepared for unforeseen situations.
An mobile application which helps individuals to create a digital memoir for their loved ones, so that close friends and family can receive closure and find comfort throughout their grieving process.
The application also helps individuals in their healing journeys, with a bot which
Users above the age of 35-55 did not like the idea of creating a memoir unless not required, as they considered it to be a taboo topic. So it would not be applicable to this audience who are not nearing death.
Users said that they wouldn’t download an app when they were in the grieving stage, they would rely more on tangible artefacts as they would find it easier to associate memories with.
An individual who is grieving the loss of their loved ones.
A terminally ill/ old individual who wants to preserve memories for their loved ones, and be at comfort knowing that their loved family members/ friends would have closure in the situation.
Parents who want to plan ahead of time.
EVALUATIONS
The Beneficiaries
Ones in their grieving stage who’ve lost someone close and wish to heal and cope up emotionally
Individuals who wish to comfort their loved ones after they pass away so that their grieving journey becomes easier
Help users organize and pass down digital assets in a secure and easy way.
Counselors who aid individuals to cope up
jobs to be done
OUTCOME
JOB PERFORMER
ASPIRATIONS
RELATED JOBS
TARGET JOB
JOB STEPS
JOB DIFFERENTIATORS
ASPECTS
For Grieving Loved Ones: Accessing memories and reflections that echo the familiar voice and personality of the deceased, supporting healing and emotional well-being.
For the Terminally Ill: Organizing personal digital data, drafting heartfelt messages, sharing comforting memories, and shaping a legacy reflective of their values.
To provide a sense of presence and comfort that resonates emotionally, help them navigate their loss by accessing memories, messages, and even personality traits of their loved one.
Primary: Grieving loved ones who desire ongoing connection, guidance, and emotional support.
Secondary: Individuals who are terminally ill and wish to ensure that their presence remains a comfort to their loved ones after they pass.
Coping up emotionally
Retaining memories
Managing heath
Reflection and Planning: Define legacy, and memories.
Memory Curation: Select key stories and advice.
Preservation of memories for timely release.
Ensure simple, respectful support for loved ones.
Record voice, personal phrases, expressions.
Personalized Interaction allows for dynamic, “lifelike” conversations and advice, reflecting the individual’s voice, warmth, and personality.
Supportive Structure for Grief Stages, carefully crafted responses that are sensitive to various grief stages, adapting support as healing progresses.
Sensitivity and Privacy: Handling of memories and messages is done respectfully making the grieving process private yet inclusive.
Emotional Connection: provide comfort, a sense of closure, and a way to feel close to the deceased.
Relief and Assurance: feel relief knowing that the digital legacy preserves their memories.
Privacy Sensitivity: respect the dignity of both the deceased and the living by offering carefully managed, private memories, safeguarding emotional well-being.
Emotional Resilience: The grieving person feels supported
Lasting Connection: giving loved ones ongoing access to meaningful and supportive interaction.
Peace and Comfort for the Terminally Ill: Knowing that they’ve left something meaningful brings peace to the dying person.
Closure and Healing: facilitate closure over time, creating a gentle path through the stages of grief.
User interview insights
Different people have different reactions to death, some go into denial and try not to talk about it by distracting themselves and some want to talk about it to receive proper closure.
Many did not get the chance to grieve by themselves because they were busy caring about others who were closer to the one who passed away.
Different Ways of Coping
Some users found it impossible to look at the photos of ones they’ve lost, they broke down upon seeing the pictures.
Individuals were very cheerful about talking about the loved ones and discussing memories.
People often felt the absence during family events.
Dealing with Memories
Some feared that they would eventually forget the memories of their loved ones.
The ones who didn’t get a chance to talk about the incident still cannot move on and have PTSD.
Societal pressure and finance were other challenges which made their grieving periods more difficult.
Challenges Faced
Many of the interviewees said that they felt instantly better after talking to people who had had a similar experience.
Having acquaintances to whom they can vent out their thoughts.
Getting their emotions acknowledged.
Helpful ways of Coping
insights after user testing
The vibe of the app was gloomy
The mobile app did not really provide a sense of warmth
A digital artefact was not easy to access specially for older and less tech savvy people.
pros
Cons
They liked to be at the receiving end.
Wellness garden was thought to be a helpful feature
The ui was intutive and easily navigatable
pros
People were scared to think about their deaths.
Very focused on the past, not the future
The ui was not comforting but very depressing
The chatbot did not have much context
Cons
The stress relieving idea was a plus for everyone, especially with the added option of burning.
wellness garden was thought to be a helpful feature
how might we-
1
Emotional Impact
help individuals create meaningful ways to stay emotionally connected with loved ones that encourage ongoing support and presence?
support grieving individuals in navigating emotional spaces and reminders of their loved ones in a way that encourages healing and healthy coping mechanisms?
3
Provide Grief and Support
ensure that digital platforms offer appropriate grieving and memorialization features that are respectful and sensitive to the needs of mourners?
a seamless and compassionate way for people to stay connected and offer emotional support ensuring they feel comforted and remembered?
2
Build Connection
develop a service that helps people reflect on and share their values, memories, and emotional moments with loved ones in real-time?
foster ongoing emotional connections that allow loved ones to feel supported and present through everyday moments, regardless of physical distance?
4
Access and Control
balance privacy and accessibility when creating a system where loved ones can signal support or emotional presence without infringing on personal space?
create tools that allow people to feel emotionally connected without compromising privacy or overwhelming each other?
Ending Sprint 1 WIth first draft of the solution
Healing Journey
Start with your
Memoir
Create a
Welcome David,
Better
Better
Set your
Reminders
Let’s take a
Look back
Want to
Talk?
Your
Corner
Venting
Welcome David,
How do you comfort the people you care about when they’re feeling down?
Save
Reshoot?
Better
It has 4 main features,
1. AI Chat called Elysia that answers all your questions
2. A venting corner where you can burn or frame your writing
Wellness reminders to keep your wellbeing healthy
Looking at previous records of your writing
Redefining the purpose
Real Time Emotional Awareness
A more comforting and fresh UI
Increased Accessibility
Emotional states based on this data might not always be accurate
Continuous monitoring could raise concerns about personal privacy and data security.
May requiring frequent charging.
Limitations
On the bright side
The ring will encourage empathy and constant connection
The ring is easy to use and intuitive, solves the dilemma for older and non-tech savvy people
Colors and vibration are a subtle nudges without overwhelming the users
Limitations
The maximum number of rings will be 3 as more than that could create complexities in communications
Users might become overly reliant on the rings
Sizing and pricing might be a problem
On the bright side
A good way to strengthen long distance bonds
The ring will have haptic sensors that would allow personalisation
Would help regulate pulse using vibrations and colors
Evaluation of the current idea
bringing people together
How it works
The ring measures your biometric signals (heart rate, skin conductance) and interprets your emotional state.
Wearable Sensors
You can tap the ring to send a signal, prompting a message and color change in your loved ones ring.
Tap Gestures
The other’s ring can respond with a gentle glow, reminding them that they are cared for or missed.
Silent Support
The light and vibrations will be used to regulate and teach breathing techniques
Breathe-In
final insights
People experiencing grief or emotional challenges value simple, meaningful ways to stay connected with their loved ones. A tangible product like a ring holds more value and substance to them.
Rather than focusing solely on after death with could potentially lead to obsessive compulsion thereby secluding the grieving person more, the emphasis is kept on strengthening leftover bonds.
During times of grief, emotional reassurance is necessary. Gentle reminders of emotional presence can be healing.
Privacy and control are crucial when building a system that facilitates emotional connections. Users need to feel secure in how their personal moments and gestures are shared. Finding out a way to effectively balance this would still be a task as technology is still in learning phase.
Strengthens Relationships
Each emotion is represented by a colour and when the user is in distress, the ring lights up at the other end.
This helps the grieving family feel comforted, and helps them be with each other even when they are far away.
We introduce these rings to bring people together, These rings work in pairs and help family members be there for each other
Real Time Emotional Awareness
An emotionally responsive Ring
Refining ideas after user testing
It lets you leave behind words of wisdom and create time capsules for special occasions.
A companion, always ready to listen and provide valuable advice. It acts as a medium between the database and the user
Prototype of our solution
Helping people navigate the journey of healing after the bereavement of a close family member.
In an age where our lives are wrapped up with technology, it's no surprise that even our most profound human experiences—like grieving—are being shaped and changed by technology.
A 38-year-old parent who lost their spouse and wants to preserve their legacy for their children, who are too young to fully understand the loss now.
The parent preserve their spouse’s memory, ensuring their children continue have a strong emotional connection to them.
Use the app to compile meaningful milestones, letters, and videos from their spouse's life for their children to access as they grow up.
A 25-year-old terminally ill patient who wants to leave a meaningful digital legacy for their parents.
The user feels comforted knowing they are leaving behind guidance and memories, providing emotional support for their loved ones.
Record messages, advice, and life lessons through the app to share with their family after their passing.
A 30-year-old who recently lost their mother and feels isolated in their grief but struggles to open up to friends or family.
The user finds a non-judgmental space to process their grief, gaining emotional clarity and comfort.
Feature to have empathetic conversations, share feelings, and reflect on memories with prompts that feel like talking to a trusted confidant.
Use Cases